Technology enthusiast who likes to learn

İbrahim Özbek
I’m İbrahim Özbek, a Tech Lead With 24+ Years of Experience in The Field

Computers, which I first became fascinated with back in my middle school days, became a central part of my life once I chose to study Computer Engineering. I have been active in the professional world ever since I started and closed my very first company 24 years ago.

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İbrahim ÖZBEK

Email

ibrahim.ozbek@outlook.com

Phone

+90 532 607 9480

Time Zone

GMT +3

Education

Bachelor Computer Engineering​

2019 – 2024

Karadeniz Technical University

MBA

2015 – 2018

Aston American University

Agriculture Technologies

2020-2023

Anadolu University

Certifications

Six Sigma White Belt

AIGPE

Professional Scrum Master

Scrum.org

ITIL Modules & Processes

BT Academy

TOGAF Enterprise Architect

The Open Group

Scrum Master

CEDUR AB Sweden

ITIL Modules & Processes

BT Academy

Experience

DA- ADM Delivery Manager

2022 – Present

Managing application development and maintenance projects for high-profile enterprise
clients, including Digitürk, Garanti Bank, Anadolu Holding, and Coca Cola, ensuring
successful oversight and delivery of multiple accounts.

VF- ADM Delivery Manager

2018 – 2022

Led the Business Support Systems (BSS) transformation within Vodafone’s ISP
department, spearheading the transition to a new microservices and cloud-native
environment. Additionally, oversaw operations and managed change requests for legacy
systems, ensuring seamless integration and continuity.

Service Delivery Manager

2014 – 2018

Served as Service Delivery and Line Manager for Turkcell’s Service, Tariff, and Campaign
Management Program, Managed a team of approximately 100 employees, driving
significant achievements including a comprehensive end-to-end agile transformation,
automation initiatives yielding nearly 50% total cost of ownership (TCO) reduction, 65%
time-to-market (TTM) improvement, 95% service level agreement (SLA) compliance, and
an 88% increase in customer satisfaction. This project was recognized as a reference
project in Ericsson’s agile training program

Project Coordinator

2013 – 2014

Coordinated a proof of concept (POC) project aimed at integrating Ericsson’s (BSS) products.
Worked with a diverse team of 52 members from eight countries ensuring effective
collaboration and successful project execution across multiple time zones and cultural
contexts.

Experienced Solution Architect

2009 – 2013

In 2009, following Ericsson’s acquisition of Bizitek to expand its Business Support Systems
(BSS) and R&D capabilities in Turkey, I joined Ericsson as an Experienced Solution
Architect. During this time, I was actively engaged in Digiturk’s BSS transformation
project, As the Development Group Manager of several development teams, I successfully
led the development efforts, contributing to significant enhancements in Digiturk’s
operational efficiency and service delivery.

Bizitek – Senior Developer- Tecnical Project Manager

2006 – 2009

During my tenure at Bizitek, one of Turkey’s leading BSS development companies, I was
promoted to Technical Project Manager in my second year. I successfully led and delivered
several high-impact Software developement projects. CRM, Order Management, Catalog
Management, HRM, Billing.

Mersoft – Software Developer

2004 – 2005

Mersoft, a niche CRM software company specializing in solutions for gas stations and
markets, I worked as a software developer. During my tenure, I contributed to the
development of CRM systems tailored to the unique needs of these industries.

Matris Information Tech – Co-Founder

2003 – 2004

In 2003, I co-founded Matris and developed an advanced OCR product for blind
individuals. After one year, we closed the company due to challenges in financing and
marketing, offering valuable lessons in entrepreneurship and product development.

KTÜ Informatic Department – Software Developer

2003 – 2004

I began my career as a part-time web developer at Karadeniz Technical University’s
Informatics Department, where I developed web-based applications using JSP and
JavaScript.